Delivery Details

Due to the corona virus availability of stock is limited and if we are out of stock of curtain items an email will be sent to notify you of alternatives or will issue a full refund.

THANK YOU

We deliver worldwide, and prices to all countries are easily available during your online shopping with us. Please check your local authority for any import fees that may apply to you, as you will be responsible for payment of any fees.

We aim to deliver to mainland UK destinations within 2-7 working days (Monday to Friday, excluding bank holidays.) Please check product pages for any special delivery information relating to specific products. Please note that for delivery purposes the first full working day is the day after the order is received.

Deliveries are usually made via tracked services and will require a signature on delivery. Please ensure there is someone available to receive and sign for the parcel, or advise us of an alternate delivery address using the options available when completing your order at the checkout. Please use the BFPO option if you are sending to BFPO address, this will automatically update the delivery address with the MOD BF Postcode and will also work out the VAT exempt addresses.

Smaller, lightweight orders can be shipped using standard Royal Mail 1st class services.

Royal Mail will deliver between 09.00am and 18.00pm and cannot give a set time for delivery.

Whilst we will make every effort to deliver within the timescales stated on our website we will not be held liable for any consequential losses caused by late delivery.

It is the customer's responsibility to ensure that they are available to sign for delivery. If in the event your order is unable to be signed for your parcel will be returned and you will be liable for further shipping costs.

Your satisfaction is important to us at Bristol Hydro Centre as we always aim to provide the best hydroponic products and service to all our customers.

If however you are not completely satisfied with any item you have purchased fromBristol Hydro Centre , please contact Us on 0117 9642020 within 30 days, state your reason for wanting an exchange or refund (unless otherwise stated), and we’ll instruct you on how to return your item to us, which must be unused and in its original packaging.

Any item purchased online can also be returned, in person, to are store. Please read below for our returns policy on specific items:

Electrical

Electrical items, such as ballasts and fans, come with a manufacturers warranty (1-5 years depending on manufacturer), faulty items will need to be tested prior to an exchange or refund being issued, and in some cases, the item may need to be returned to the manufacturer for further testing. Bristol Hydro Centre cannot be held responsible for any damaged caused by you (the customer) through improper use or neglect.

Grow Lamps

If returning a faulty grow lamp, please ensure its in the original packaging as this includes vital information with need in order to issue an exchange.

Liquids

We’re afraid we CANNOT give an exchange or refund on ANY LIQUIDS, this includes all nutrients and supplements.

If you have any questions about returning any item purchased from Bristol Hydro Centre , please contact us 01179642020 .

All returns should be sent to the following address:

bristol hydro centre ltd

unit 14 backer park

cater road 

bristol

bs13 7tt

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